Service Advisor
Location: Sarisbury Green (SO31)
Position: Permanent
Hours: Full time
Salary: £22,000 + p/a
On behalf of our client, a unique and luxury Car Dealership, Mayday Personnel are recruiting an experienced Service Advisor for an immediate start. This is a permanent position, working Monday to Friday 8.00am – 6.00pm and every other Saturdays 8.30am – 12.30pm.
Duties include:
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Ensuring the customer receives the best possible customer service and that they are aware of all products and services available.
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Initiating documentation and maintaining customer records and follow up systems.
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Providing customers with estimates, and notifying customer’s promptly when the work is complete.
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Ensuring that all jobs passed for warranty/goodwill submissions are accurately invoiced and costed.
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Preparing and presenting accurate invoices to customer in order to obtain payment in line with company procedures.
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Monitoring progress of jobs in the workshop and advising service reception of any delays or issues.
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Providing guidance and advise on mechanical and diagnostic queries as requested by Technicians.
Skills and Experience:
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Highly developed interpersonal skills and able to demonstrate experience in a customer facing role.
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Able to plan, organise self and meet agreed work deadlines.
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Able to assimilate information quickly and provide considered responses.
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Strong work ethic and adaptable to change.
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Attention to detail and maintains good, accurate quality of work.
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PC/ Web literate.
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Full clean driving licence.
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Retail automotive service experience desirable
Employee Benefits:
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Competitive Salary with Bonus Scheme and use of company car
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Training and support provided, with excellent development opportunities
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Discounted MOTs, Service & Parts.
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BEN – Employee Assistance Programme.