Senior Service Advisor

Duties:

• Ensuring the customer receives the best possible customer service and that they are aware of all products and services available

• Initiating documentation and maintaining customer records and follow up systems

• Providing customers with estimates, and notifying customer’s promptly when the work is complete

• Ensuring that all jobs passed for warranty/goodwill submissions are accurately invoiced and costed

• Preparing and presenting accurate invoices to customer in order to obtain payment in line with company procedures

• Monitoring progress of jobs in the workshop and advising service reception of any delays or issues

• Providing guidance and advise on mechanical and diagnostic queries as requested by Technicians

Skills/Experience:

• Highly developed interpersonal skills and able to demonstrate experience in a customer facing role.

• Full UK driving licence

• High attention to detail

• Strong interpersonal and organisational skills

• Strong problem solving and decision making abilities

• Ability to work under pressure

Salary:

• £26,000 - £29,000 (DOE)

• OTE salary estimated at £38,000pa (uncapped)

Benefits:

• Access to a company car or a fuel card will be provided

• 30 days holiday (including Bank Holidays), plus additional holiday entitlement as recognition of length of service

• Additional leave day for your Birthday!

• Discounts

• Life Assurance

• Excellent career development opportunities

Working Hours:

• Monday – Friday, 08:00am – 18:00pm

• Saturday (1 in 3 rota) 08:30am – 12:30pm

• 1-hour unpaid lunch