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Accounts Assistant/ Credit Controller 

Location: Marchwood (SO40)

Position: Permanent

Hours: Monday – Friday 9.00am – 5.00pm

Salary: £20,000 p/a


We are working with a well-established container storage company in Marchwood, looking to recruit an experienced Accounts Assistant to work alongside their growing team. Main responsibility is to monitor and maintain assigned accounts and provide customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.


Duties include, but not limited to:

  • Weekly and monthly reporting to direct supervisor on all queries and delinquent accounts.

  • Processing monthly credit memos and the appropriate reporting

  • High volume phone calls to assigned delinquent customers

  • Ensure customer details are accurate and amend where required in Sage 50 and Syrinx

  • Any changes to the customer database are required to be in writing and attached to the accounting system for future reference

  • Reconcile customer disputes as they pertain to payment of outstanding balances that are due in a timely manner

  • Account updates on all current accounts

  • Provide excellent & considerate customer service to everyone, Internal and External

  • Participate in team planning meetings

  • Meet defined department goals as advised by your supervisor

  • Share important matters with your colleagues


Experience, Skills and Knowledge:

  • Proven experience within accounts positions essential

  • Must be able to communicate effectively, both verbally and in writing

  • Highly organised individual with the ability to deal with multiple workloads at the same time

  • Can accurately and promptly process various documentation

  • Ability to deal with large quantities of financial data

  • High level of theoretical knowledge of technical accounting issues

  • Must be able to use various computer programs or accounting software, such as Excel, Microsoft Word and Sage 50 Professional.

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